Supporting customers with their enquiries providing excellent customer service. Ensuring all customers’ requests are dealt with efficiently and effectively and at first touch where possible, or refer them to the right person or channel of choice as appropriate.
To handle mortgage enquiries by telephone; using appropriate questioning to understand customers’ individual needs and action accordingly. Liaises with third parties/ mortgage advisers to manage customer enquiries.
Provide support to customers with any service related queries by telephone across a range of banking products. Consult with appropriate advisors where advice is required.
Previous experience is prefered but not essential as full training will be provided.
Full time roles working 5 days out of 7, between the hours of 8am- 10pm. Uplift in pay for unsociable hours worked.