Team Leader Medical Negligence

FR Group
Contract Type
Full Time, Permanent
Customer Service/Call Centre/Contact Centre, Legal, Management & Executive
You will be managing a caseload of around 150 cases, delegating work to group members to ensure cases are managed and dealt with efficiently and targets are met on a monthly basis.

Job Description

Essential Skills & Experience> Excellent organisational skills
> Good Communication skills with an approachable nature
> Exceptional writing skills and attention to detail
> Target driven

Main Responsibilities

> Providing general supervision to team members with any queries
> Review group members task lists daily, ensuring that team members are working within the ‘Best Practice’ policy
> To make sure that there is a coordinated approach to the work being carried out by the team
> Distribute work within the team to ensure that the cases are progressing within the timescales set
> Ensure cases are progressed in a timely manner to hit monthly targets
> Checking and signing correspondence produced by the team members
> Carry out monthly 1:1’s with the team members
> Liaise with Medical Negligence Manager over any technical issues on the cases
> Liaise with the Training Manager with a view to assessing the training needs of team members, and to assist the Training Manager in addressing those needs
> Provide training to the team members where requirements for training are identified
> Manage the team’s absences by authorising holidays and dealing with sick leave

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