We are looking for a Key Accounts Administrator to join an international organisation, on a permanent basis, to support their National Account Management team in the running of their largest customer accounts
We are looking for a Key Accounts Administrator to join an international organisation, on a permanent basis, to support their National Account Management team in the running of their largest customer accounts.
You will carry out all administrative tasks required to ensure smooth running of your allocated accounts' product orders, from order receipt through to delivery. Using your customer service expertise, you will take ownership of any issues and work collaboratively with your colleagues in other departments to make sure these are resolved quickly and efficiently. Priding yourself on delighting your customers, you will resolve issues whilst keeping a keen eye on costs and profitability of the accounts to remain within agreed targets Review business processes regularly to highlight areas where improvements can be made and to make suggestions for this Communicate regularly with account contacts to keep them up to date on order status or query resolution Support the Senior Account Manager with any administration work required on your allocated accounts Work to agreed KPIs to ensure all processes are delivered in a time-frame that exceeds the customer's expectations This would suit someone with a good sales administration or internal account executive background, ideally from within the non-food consumer goods industry
To succeed in this vibrant, warm, friendly and personable business, you will:
Be fully computer literate, with good knowledge of computer systems such as MS Excel, Word, Powerpoint and Outlook, and have used various CRM and order management database systems Have previous experience of working in a similar role such as a sales administrator or internal account executive position, ideally from within the non-food consumer goods industry Have a polite and friendly telephone manner Be driven to deliver the absolute best levels of customer service in the most efficient manner.
An international organisation who are a market leader in their field This already successful business has seen very strong demand for their products throughout the Covid-19 pandemic and are expanding to support this and their ongoing growth plans. A friendly, team-focused working environment with supportive colleagues Very successful and stable company Offer great benefits package A team of friendly, helpful colleagues who enjoy what they do and are proud of their fun, open working environment.
Interviews are to be held shortly, and we aim to contact suitable candidates within 48 hours of application.
To apply for the role, please send your CV and salary details to Expion Search & Selection using the 'Apply Now' button. If you would like to have a confidential discussion on the role, you can contact the Consultant, Francesca Loughrey
Please note, we endeavour to make sure you will receive an email indicating if you have been successful or not within 1 to 2 weeks