Customer Service Agent

FR Group
Contract Type
Full Time, Permanent
Customer Service/Call Centre/Contact Centre
Vacancies for experienced Customer Advisers working within a small team in a busy office.

Job Description

Key responsibilities:Communicate effectively with customers via inbound telephone, e-mail and other software systems.
Effectively identify and resolve all customer queries.
Deliver all work activity within timescales.
Refer issues to the Team Leader through escalation procedures.
Build excellent relationships and understand the specific client requirements.
Effectively work with software systems and applications.
Ensure efficient administration process for all projects.
Prioritise daily workload and communicate any issues to Team leaders.
Work closely with other team members to deliver an effective service.
Carry out additional tasks as required by the customer and business.

Experience preferred:

• Experience of inbound and outbound customer contact environment.
• Understanding of client requirements.
• Experience of working with customers within a similar sector
• Working knowledge and understanding of relevant computer systems and applications.

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